. Processing Time

Orders are typically processed within 1–5 business days (excluding weekends & holidays).

During peak periods such as Black Friday, Christmas, product launches, or limited drops,
processing times may be extended due to high order volume.

Once shipped, you will automatically receive a Track & Trace link.

⚡ Note: All processing and shipping times are estimates, not guarantees.

2. Delivery Times (Worldwide Shipping)

Average delivery times after processing:

• UK / EU: 3–7 business days

• Worldwide (outside EU): 7–12 business days (dependent on customs & local couriers)

These times are indicative only.
Nanocode is not responsible for courier delays, customs delays, or local postal disruptions.

3. Tracking

Once your order is shipped, you will receive a Track & Trace code via email to monitor your delivery in real time.

4. Shipping Costs

Shipping fees are automatically calculated at checkout.

Free shipping may apply during promotions or above a certain order amount (specified on the website).

5. Delays & Lost Packages

A package is only considered officially delayed if:

• No tracking updates for 10 business days (EU), or

• No tracking updates for 30 business days (Worldwide)

Events such as customs checks, courier delays, strikes, weather conditions, or peak-season congestion
are not grounds for refunds or cancellations.

If a courier formally declares a package lost, we will issue a replacement or refund.

6. Incorrect Address / Wrong Details

Customers are responsible for providing correct and complete address information.
Nanocode is not liable for undeliverable packages due to incorrect addresses.

Reshipping costs for such cases must be covered by the customer.

7. Unclaimed / Refused Packages

If a parcel is not collected from a pickup point or is refused and returned:

Customers may choose between:

• Reshipment (additional shipping cost applies), or

• Refund (excluding original shipping cost).

8. Damaged or Incomplete Delivery

Any issues must be reported within 48 hours of delivery with clear photos of the packaging and contents.
Issues reported after 48 hours cannot be accepted.

9. Pre-Orders & Limited Drops

For exclusive drops or pre-orders, shipping begins on the date stated in the product description.

By purchasing a pre-order, you agree to the communicated shipping timeline and extended processing time.

10. Customer Responsibility During Delays

By purchasing from Nanocode, you acknowledge the following:

• Shipping times are estimates, not guarantees.

• Nanocode is not responsible for delays caused by couriers, customs, or external factors.

• Slower delivery times during peak seasons cannot be used to request cancellations, refunds, or chargebacks.

• Refunds are only possible after the parcel is delivered and returned to us, unless the courier officially declares it lost.